Your rights under the Australian Consumer Law stipulates that our coffee machines, coffee grinders and dripolators come with a warranty guarantee are included under the Australian Consumer Law. As a consumer you are entitled to have your goods repaired or replaced or exchanged if the goods fail to be of acceptable quality.
As Bean there and Co Coffee is the authorised distributor of world famous equipment lines such as Expobar, Fiamma, La Marzocco, Coffee Queen, Iberital, Compak, Mazzer and Macap, your new coffee machine or coffee grinder or coffee dripolator comes standard with a 12 months parts warranty against any manufacturing defects. Additionally, there is an option to extend the parts warranty to 2yrs available to you at an additional cost.
All warranty claims can be made through Bean there and Co. in Chadstone, Victoria and our authorised service technicians throughout Australia will be engaged to rectify any manufacturing fault. Parts are covered as standard for the warranty period. Any labour associated to with the time taken to rectify this will be charged to the client.
Standard parts warranty period does not cover normal wear and tear to coffee machine parts such as group head seals, gaskets, portafilter handles, baskets and shower screens. Additionally, inadequately filtered water, lime scaling and corrosion due to high chloride ion concentrations in water are not covered. Similarly, for coffee grinders, normal wear and tear to parts such as burrs, hoppers, lids, digital displays and adjustment knobs are not covered. Furthermore, the warranty does not cover negligence, improper use or maintenance or unauthorised repairs or modifications. The parts warranty will also not apply if the damage has been caused by power surges or power failures. When making a warranty claim, please note that any shipping or associated travel costs are not reimbursed under the parts warranty.
MAKING A CLAIM
Raising a claim is simply a matter of contacting Bean there and Co on firstname.lastname@example.org or phone 0422 094 831. Bean there and Co will advise you of the nearest warranty service location if based outside of Victoria. Alternatively, Bean there and Co will organise for your machine, grinder or coffee dripolator to be sent back to our showroom for assessment & repair. During the assessment, Bean there and Co will choose the most appropriate course of action of rectifying this such as providing you with a repair or replacement.
In order to obtain a refund, exchange or to repair a product purchased from Bean there and Co, you must have a clear proof of purchase. i.e Invoice or Receipt. If we cannot be satisfied that you have purchased the product from us then, under the Australian consumer law, we are entitled to reject a warranty claim. Please keep in mind that Bean there and Co has a record of all model and serials numbers for the coffee machines, coffee grinders and dripolators that we sell. Your serial number is required for any warranty claim and this serial number can be found on the equipment or your user manual.
Once proof of purchase has been confirmed, Bean there and Co will carry out an assessment and either offer you a refund, exchange or repair. The available remedy will depend on the issue at hand. Bean there and Co may need to consult with the manufacturer or importer to determine the fault and resolution. Nearly every fault can be easily repaired within a reasonable time frame. In many cases, the resolution will come down to simply advising the client on its correct use.